Last Updated: January 2026
1. Introduction Therapursuit ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and store your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website and services, you consent to the data practices described in this statement.
2. Collection of Personal Information We collect information necessary to provide psychological services and facilitate telehealth appointments. This includes:
Personal Information: Name, date of birth, address, email, and phone number.
Sensitive Health Information: Medical history, GP referrals (Mental Health Treatment Plans), Medicare details, and information relevant to your mental health and wellbeing provided via our intake forms.
Technical Data: IP address, browser type, and access times, collected via cookies to improve website functionality.
3. How We Use Your Information We use your information for the following purposes:
To match you with a suitable AHPRA-registered psychologist.
To process Medicare rebates and payments.
To communicate with you regarding appointments, reminders, and administration.
To comply with legal and regulatory obligations.
4. Disclosure of Information Your personal information is strictly confidential. We do not sell or rent your data to third parties. We may disclose information only in the following circumstances:
To Your Clinician: Your treating psychologist to facilitate care.
To Referring Doctors: GPs or psychiatrists as required by Medicare reporting standards.
Duty of Care: If we believe there is a serious risk of harm to yourself or others, we may be legally required to disclose information to emergency services or relevant authorities.
Service Providers: Trusted third-party IT providers (e.g., secure practice management software like Halaxy) who assist in running our practice and adhere to strict security standards.
5. Security of Your Information We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. All health data is stored using encrypted, secure electronic practice management systems that comply with Australian standards for health record storage.
6. Google Ads and Cookies Our website uses Google Ads and Google Analytics to market our services.
Cookies: We use cookies to analyze website traffic and serve relevant ads to visitors.
Third-Party Vendors: Third-party vendors, including Google, show our ads on sites across the Internet and use cookies to serve ads based on someone’s past visits to our website.
You can opt out of Google's use of cookies by visiting Google's Ad Settings.
7. Accessing and Correcting Your Information Under the Privacy Act, you have the right to request access to the personal information we hold about you and request corrections if it is inaccurate. To make a request, please contact our Privacy Officer using the details below.
8. Contact Us If you have questions about this Privacy Policy or our treatment of your data, please contact us:
Therapursuit
ABN: 22 630 192 899
Address: 1 Como Cres, Southport, QLD, 4215
Email: [email protected]
Phone: 1300 489 048